Quality Management Systems (QMS)
Quality Management Systems (QMS) are a set of policies, procedures, and processes that an organization puts in place to ensure that its products or services consistently meet or exceed customer expectations. The purpose of a QMS is to ensure that quality is built into every aspect of an organization’s operations, from design and development through to delivery and customer support.
By Implementing a QMS, organizations can improve customer satisfaction, reduce costs, and increase efficiency. QMS standards such as ISO 9001 provide a framework for organizations to develop and implement a QMS that meets international best practices.
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